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Search Help

This help file provides instructions for using the website search tool. To find out more information about a specific search page or function, click the corresponding title below.

How to improve your results

The best way to improve your search results is to optimise the structure of your query. The more the search engine "understands" your request, the better its returns will be.

Search engine rules

Here are the rules that the search engine follows when it processes your query.

  • All searches are AND searches. It looks for pages that contain every term entered in the query text box. For example, if you get too many results for "windows", try searching for "windows vista" instead.
  • Queries have a 255-character maximum length limit.

How to change the display language

Every page on includes a link to change the language in which the user interface is displayed. This link opens a page that presents a list of choices. Pick one to proceed with your search.

How the display language affects results

This feature was designed for multilingual users. When you choose a different display language, the search engine automatically changes the site to the corresponding locale. If you click Italian, the search engine transports your query to the Italy site. Click the Search button to see results from Italy displayed in Italian. By changing the display language, you can run the same query on different sites worldwide without ever having to use the Back button, manually navigate to another locale, or re-enter terms into the query text box.

Can't find answers to your questions?

If the search results doesn't provide you with the answers to your questions, the following options are available:

  • Choose a different language - if you're getting unexpected results, perhaps your language settings are set incorrectly. Click this option to open the site's language settings page.
  • Search the web with Google - if you can't find the answers to your questions on this website, perhaps you may be able to find them on another website. Click this option to open a Google search page using the query you entered.
  • Give us your feedback - if you wish to ask us a question directly, or wish to give us your comments and suggestions. Click this option to open the contact us page.

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