We support our systems long after delivery to ensure our software continues to perform.
We know that the life of a project does not finish on delivery. Far from it, that's why we are committed to the continued support for our projects for the life of the system.
It doesn't matter how much time and planning a development team puts into creating software if nobody in an organisation uses it. We're here to help users become familiar with new systems and to get the best results out of them, thus increasing productivity for the organisation.
A bug tracking system is a software application that is designed to help quality assurance and programmers keep track of reported software bugs in their work - it may be regarded as a sort of issue tracking system. We use an online support desk to track customer issues.
Software maintenance is the modification of a software product after delivery to correct faults, improve performance or other attributes, or to adapt the product to a modified environment. We continue to upgrade our software by means of patches, hot fixes, and new version releases, as and when necessary, to ensure the stability and security of our systems.